Knowledge base

How-to videos

Videos showing you step by steps of how to do things in the app

• How do I transfer funds from my Everyday Account into an Easy-Access Safe?
• How do I transfer money out of my Everyday Account to a GBP account?
• How do I transfer money from an Easy-Access Safe into my Everyday Account?

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About Tally

Company, Currency & Tax information

• Why don’t I earn interest on my Tally account?
• How do I know my gold actually exists?
• Does Tally fall under capital gains tax (CGT)?

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Getting started

All you need to get started with Tally

• How can I view my notifications?
• How do I enable/disable biometrics/Face ID
• Where can I find my account number?

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Account & profile

Information on your accounts & your profile

• Can my Tally Account be used as a regular bank account?
• How do I log out of the TallyMoney App?
• How do I get an account statement?

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Payments

Deposits, withdrawals & transfers

• Where do I view my Easy-Access Safe transactions?
• How do I transfer funds between my Easy-Access Safes?
• How do I add a payee with a traditional bank account without sending money?

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Tally Debit Mastercard

Questions relating to your new card

• Can I turn off contactless payments?
• No new Tally Card was included with the letter you sent; what should I do?
• Can I still get a new Tally Card without accepting the updated terms and conditions?

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Security

Protection, Security and Support

• Is my data safe?
• What trustee agreement does Tally have in place?
• Is my Tally insured?

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Other FAQs

Additional questions that might be burning

• Why don’t I earn interest on my Tally account?
• Can I open a Tally Account for someone as a gift?
• How do I speak with an agent?

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Complaints

How to make a complaint & how we handle them

• How do I make a complaint?